En raison de la nature des expéditions internationales, nous n'offrons pas de retours ou d'échanges gratuits une fois que votre colis a été expédié. Si le colis a été récupéré, il n'est souvent pas possible de le rappeler, et s'il ne peut pas être rappelé, nous ne sommes pas en mesure de traiter un retour pour vous. Cependant, vous pouvez annuler votre commande sans frais avant qu'elle ne soit expédiée, et nous traiterons votre remboursement immédiatement.
2. Politique de remboursement
Pour tout produit contrefait ou artificiel (à l'exception de ceux explicitement mentionnés), nous offrons un double remboursement. Si le colis est perdu en raison de problèmes d'expédition, nous renverrons les articles gratuitement. En règle générale, il faut 7 à 14 jours ouvrables pour enquêter sur un suivi d'expédition perturbé, mais une fois que le fournisseur de services de livraison confirme que le colis est perdu, nous vous enverrons immédiatement un nouveau colis. Si le produit est endommagé en raison de l'expédition, nous vous fournirons un remplacement gratuit. Cependant, nous devons préciser que les produits en cristal naturel ou les articles faits à la main peuvent présenter des défauts inhérents, qui ne relèvent pas de notre définition de « dommage ».
Nous apprécions vos commentaires !
Chez KIKI CRYSTAL, nous croyons en la transparence, l'honnêteté et l'amélioration continue. C'est pourquoi nous avons créé cette page dédiée pour présenter tous les commentaires de nos précieux clients. Que vous ayez des éloges, des suggestions ou des préoccupations, nous vous encourageons à nous faire part de vos réflexions à tout moment.
Vos idées nous aident à nous développer et à offrir la meilleure expérience possible à tous. Merci de faire partie de notre parcours et de nous aider à rester fidèles à notre engagement d'ouverture et de sincérité.
Customer Reviews
Overall rating: 4.9 / 5 from 12437 reviews.
Great experience dealing with this company! Love my items!
Great service, beautiful pieces. I love my wands, Spell jar and big scoop. Kiki crystals are the best. The moss agate tower is HUGE.
Thanks again Kiki, awesome crystals again.
Honored my requests. Crystals arrived in a timely manner and were well packaged. They are so lovely and well cut, they will make great additions to my collection!
I only purchased a $20 scoop and the crystals you sent were stunning! Beautiful colors, a nice variety, genuine stones, and a little free gift😍 I know what I want for Christmas now, thank you so much!
Customs clearance took a long time but once this was in my hands I was very impressed. The figurine has cnc layer lines on it, but they're tolerable. All in all beautiful piece.
I absolutely love my order, the whole process was easy. The website and selection of crystals are amazing and the customer service is great. My order was packaged very well which meant my order wasn’t damaged during its journey to the UK. I had a couple of questions once my order had arrived but these were answered very quickly and I was very happy with the response.
I absolutely love my order, the whole process was easy. The website and selection of crystals are amazing and the customer service is great. My order was packaged very well which meant my order wasn’t damaged during its journey to the UK. I had a couple of questions once my order had arrived but these were answered very quickly and I was very happy with the response.
This is such a fun experience! Its obvious that the crystals were chosen with me in mind as they really paid attention to my note. It was packaged amazingly well and I received it in about 10 days. I can't wait to place another order!
I believe in unicorns! This tiny unicorn is just adorable! I tucked him away in my collection for now because I’m afraid my grandson will see him and take him for himself! Love, love this tiny unicorn!!
I just couldn’t pass by this big earred little guy with the little black eyes! He is so cute! He was bigger than I expected and that made me happy. I’m so glad that he has joined my collection.
I just received my mystery box. I loved each piece. It was fun to open each very nicely wrapped package. I got many pieces I did not have all ready and stands were included. I would definitely order again.
I got everything I wanted and more! I asked for big crystals and got 3 big ones plus others that were so pretty. This was my second order and I plan on ordering much much more!!!
