Persönlicherer Service

At the bottom of the cart, click "Leave a note for your order" to fill in your request.

Most of our crystals come with a professional Crystal ID Card to help you understand the details of each stone. A small number of products may include a handwritten card instead.

All certificates are securely kept on file and are not shipped with individual orders.

You are always welcome to contact us at info@kikicrystal.com. We will gladly provide high-quality images or videos of the certificate corresponding to your crystal’s specific material.

✅ Yes, all of our products are made from natural materials and are certified by third-party laboratories. We never sell man-made items, imitations, or any products that violate proper treatment standards.

We also guarantee authenticity — if a crystal is found to be fake, we will compensate double. You can see our previous compensation cases here: A $6,400 lesson. 😔💎

Every review on our website is genuine, and our crystals enjoy a repeat purchase rate of 60%. You are welcome to ask our returning customers about their experience and the authenticity of our crystals.

Our loyal customers stand by us — see their stories here: https://www.facebook.com/reel/24663010353378079

Orders ready within 2 business days

United States:

• Standard Shipping: 6-13 business days
• Premium Shipping: 5-8 business days
• Free shipping on orders over $50.

Australia:

• Standard Shipping: 6-14 business days

United Kingdom:

• Standard Shipping: 7-10 calendar days
• Premium Shipping: 5-7 business days

Other Countries:

Shipping costs will be calculated at the checkout page.

You can refer to our Shipping Policy for more details.

If the issue is caused by our handling error, we will provide a free replacement or offer compensation of up to 100%, depending on the severity.

Please contact us for assistance within 30 days of receiving your item at info@kikicrystal.com.

We will respond with a satisfactory reply within 24 hours.