I remember it was an ordinary afternoon when I was shooting a promotional video for a client's crystal products. I was captivated by the beauty of these crystals, each shimmering under the lights, unique and seemingly imbued with its own story and soul.
However, during a casual conversation, the client inadvertently mentioned several negative aspects of the market, such as rampant counterfeits, inferior products, and even some merchants charging customers a lot but failing to deliver. These revelations left me shocked and disappointed.
That night, I couldn't find peace at home. I kept thinking: How could such beautiful crystals be tarnished by these market practices? China has a tradition of excellent business ethics. Our proverbs say, 'no pointed peak, no trading,' which comes from the way rice is piled high in a bowl to make a pointed top. This shows that the seller always gives a bit more to make the customer happy, which is important for a business that lasts."
Moreover, China, hosting one of the world's leading crystal wholesale markets, needs a reputation for integrity.
The more I learned about the crystal market, the more I felt the need for change. Why not establish a brand that not only showcases the beauty of crystals but also changes the status quo of the industry?
What We Do
Thus began my journey. I visited numerous crystal factories and wholesalers, interacted with experts and artisans, learning to distinguish real from fake crystals, understanding their mining and processing, and comparing different quality products to gain a deeper understanding of these magical stones.
In this process, I realized the importance of establishing strict standards to ensure the quality and ethics of our crystals:
From the source, we carefully select partners who use pure, natural crystals without any dyeing, electroplating, or synthetic processing. Products like opalite or fake turquoise are not on our list. For our main products, we send them to professional testing agencies to obtain crystal testing reports.
In the process of assembling crystal products, we accurately show their real quality through videos and images without unnecessary beautification.
But I knew this was not enough. To truly win the trust of our customers, we decided to take some unconventional measures, such as:
Our promise of a double refund for any fake crystal found, and our commitment to never hide any negative reviews. The needs of our customers are our direction for progress.
We also share the creation process of each order on social media, allowing customers to see how every crystal they purchase is carefully selected and packaged.
Even if customers receive our products with some damage due to shipping, we provide a free replacement service...
Thanks For Your Support
When we received our first thank-you letter from a customer, I knew our efforts were worthwhile. The customer wrote that not only were the crystals beautiful, but they also brought her a lot of surprises and joy.
This is exactly what we aim for: not just a transaction, but a transmission of love and happiness.
Now, I invite you to join our story. Let's change the crystal market together, making each crystal find its rightful place, turning every purchase into a wonderful journey.
Company Address: 110 16th St Denver CO 80202 US
Warehouse Address: 16-1-2603, Donghai Mansion, Donghai County, Lianyungang City, Jiangsu Province, China
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Customer Reviews
Overall rating: 4.9 / 5 from 12706 reviews.
Absolutely in love with the beauty of my crystals and their quality!
So beautiful. I absolutely love all my glamorous crystal beads. I can’t believe how beautiful these are. I have already been stopped by strangers commenting on how beautiful my bracelet is, that I made. For me just by touching and looking at each of these beautiful beads gives me a calm and relaxed feeling.
Very quick shipping. I will definitely purchase from here again.
LOVED every single one of my crystals from my 4 scoops order 🥰 They payed attention to the details of what I wrote in my description of crystals I liked and was hoping for ❤️ Highly recommend!
Every experience with Kiki has been exceptional, as is this portion of my collection now! I have so many new forever spots to find in my home now, too, which feels amazing. I would recommend your products and customer service as 10/10 every chance I am asked!
Lovely flowers, I was expecting the same size as I got from a scoop drawing but it’s easily twice the size so that was a nice surprise. The leaves are nicely detailed as well.
Sorry its a little blurry, the cat decided to join.
The orders were both amazing. What I love about this order are the ghost and the bee. Plus the dagger, I was very happy to get one.
They included a stand for the slice and free gift. I got a howling heart.
I asked that there be a variety of crystals/stones and they did great. Plus, I shared a bit about what's going on in my life right now and each of the stones/crystals chosen for me will bring just the energy I need.
Plus, I was not expecting them to include stands. That's just amazing.
Plus a free gift!
I love all of the pieces in my order! I gave the boyfriend the mookaite sphere, dream amethyst snow flake, and the rainbow obsidian tear drop to add to his collection. I have already placed my second order and I can't wait for it to arrive!
This was a replacement for a wand I had gotten with a chipped point. I reached out and customer service was very quick to reach back to me and offer me a replacement at no cost. The new and I received was perfect and beautiful. Thank you again Kiki!!
Kiki more than exceeded my expectations. The response was super fast for each communication, and the free gifts included with my order perfectly rounded out the DIY beads to allow me to start work immediately. After struggling with another vendor, Kiki was superlative.
This game is so much fun and I love the upgraded crystals. Even when you don't win, the worry stones and tiny sphere are awesome. Eventually, I'm going to order a video.
