I remember it was an ordinary afternoon when I was shooting a promotional video for a client's crystal products. I was captivated by the beauty of these crystals, each shimmering under the lights, unique and seemingly imbued with its own story and soul.
However, during a casual conversation, the client inadvertently mentioned several negative aspects of the market, such as rampant counterfeits, inferior products, and even some merchants charging customers a lot but failing to deliver. These revelations left me shocked and disappointed.
That night, I couldn't find peace at home. I kept thinking: How could such beautiful crystals be tarnished by these market practices? China has a tradition of excellent business ethics. Our proverbs say, 'no pointed peak, no trading,' which comes from the way rice is piled high in a bowl to make a pointed top. This shows that the seller always gives a bit more to make the customer happy, which is important for a business that lasts."
Moreover, China, hosting one of the world's leading crystal wholesale markets, needs a reputation for integrity.
The more I learned about the crystal market, the more I felt the need for change. Why not establish a brand that not only showcases the beauty of crystals but also changes the status quo of the industry?
What We Do
Thus began my journey. I visited numerous crystal factories and wholesalers, interacted with experts and artisans, learning to distinguish real from fake crystals, understanding their mining and processing, and comparing different quality products to gain a deeper understanding of these magical stones.
In this process, I realized the importance of establishing strict standards to ensure the quality and ethics of our crystals:
From the source, we carefully select partners who use pure, natural crystals without any dyeing, electroplating, or synthetic processing. Products like opalite or fake turquoise are not on our list. For our main products, we send them to professional testing agencies to obtain crystal testing reports.
In the process of assembling crystal products, we accurately show their real quality through videos and images without unnecessary beautification.
But I knew this was not enough. To truly win the trust of our customers, we decided to take some unconventional measures, such as:
Our promise of a double refund for any fake crystal found, and our commitment to never hide any negative reviews. The needs of our customers are our direction for progress.
We also share the creation process of each order on social media, allowing customers to see how every crystal they purchase is carefully selected and packaged.
Even if customers receive our products with some damage due to shipping, we provide a free replacement service...
Thanks For Your Support
When we received our first thank-you letter from a customer, I knew our efforts were worthwhile. The customer wrote that not only were the crystals beautiful, but they also brought her a lot of surprises and joy.
This is exactly what we aim for: not just a transaction, but a transmission of love and happiness.
Now, I invite you to join our story. Let's change the crystal market together, making each crystal find its rightful place, turning every purchase into a wonderful journey.
Warehouse Address: 16-1-2603, Donghai Mansion, Donghai County, Lianyungang City, Jiangsu Province, China
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
My first order...got it today, NY three years old greatgrandson hauled it into the house...I couldn't wait to open it...my Landen helped...it was like Christmas!!! First 3 pkgs were so cool...I loved everything!!! Landen did also...now he wants all of it for christmas...I told h9m we need to talk to Santa..he said he won't care...will order again and I hope I get some purple amethyst...didn't receive any but loved what i got. Thank you all
I make jewelry and rosaries. There is not quite enough beads to do a pocket rosary with useing only one stone type, however the beads are exquisite. I love them. I will soon make something with them. They are so beautiful. Thank you so much.
Ordered this and a halloween set. Everything was packaged impeccably. The crystals are gorgeous. I liked this order so much that I already made a second order.
Ordered this set and a large abundance scoop. Everything was packaged impeccably. The crystals are gorgeous. I liked this order so much that I already made a second order.
I received such a pretty scoop. I know I'm picky but I know what I want and don't want. And each time I order you take care wit my specific and long requests. Thank you so much for that! I just placed another order before I saw this email so I'll use my discount in the future. Again, sincerely, thank you for working with me on my requests and picking such pretty things for me. I'm trying so hard to heal from severe trauma and I find it helpful to surround myself with things that are pretty and sweet. Thank you!!!!
Love all the beads I got from my purchase. Ordered 14 capsules and got over 40 capsules worth of gorgeous real crystal and stone beads. Plus they sent several gifts including spacers and a bracelet design tray. I will definitely order again.
Blue lace agate is one of my favorites and this piece showcases every reason why. The banding, plumes, color, and sparkle that blue lace agate is known for, all present in one freeform. Each side is perfectly smooth and each edge is perfectly sharp. Gorgeous!
I absolutely LOVE blue lace agate AND freeforms. Stunning from every angle. I loved being able to choose which stone I got. Amazing as always, Kiki Team.
Absolutely incredible carving. The mice hidden on the back of the moon is an amazing touch and the stones natural patterns are reminiscent of my own cat. I will cherish this piece forever. Thank you, Kiki Crystal.
African blood stone is always so intriguing to look at. This worry stone has so many little red, silver, and green specks! It's like nature's confetti!
I love the stuff I’ve gotten from Kiki. I love the little gem bead game plus all the cool crystals she sells. I have made so many purchases and haven’t had one problem with any of them yet. Plus I’m always excited to get packages in the mail with my crystals in them. Thank you for having such an awesome and reliable business.
