I have always loved everything from Kiki's. today I was concerned at the water opals were in a dry paper towel. I'm sure they were wet when it was shipped but again, I immediately put them in water. maybe find another way to ship them safely. also I got a card for florite not opal. still love you guys❤️
I never want to give Kiki less than 5 stars because of fantastic customer service and the carefully packaged items, but there were issues with this particular order. It was shipped via SF Express and took 1.5 months to receive. This was not Kiki’s fault, and they were great to communicate with, but other shipments (different shippers) did not take that long. This mystery box was a little underwhelming although they include tiger’s eye at my request. I did get a couple larger pieces including a beautiful moonstone slice. I will always continue to order from Kiki.
I love everything single bracelet I recieved. Bought 8 mystery bags and came out with 18!!! They are stunning. The look, the feel, and the price!! I have been wearing every day and feel amazing wearing them.
✅ Yes, all of our products are made from natural materials and are certified by third-party laboratories. We never sell man-made items, imitations, or any products that violate proper treatment standards.
We also guarantee authenticity — if a crystal is found to be fake, we will compensate double. You can see our previous compensation cases here: A $6,400 lesson. 😔💎
Every review on our website is genuine, and our crystals enjoy a repeat purchase rate of 60%. You are welcome to ask our returning customers about their experience and the authenticity of our crystals.
Most of our crystals come with a professional Crystal ID Card to help you understand the details of each stone. A small number of products may include a handwritten card instead.
All certificates are securely kept on file and are not shipped with individual orders.
You are always welcome to contact us at info@kikicrystal.com. We will gladly provide high-quality images or videos of the certificate corresponding to your crystal’s specific material.
Orders ready within 2 business days
United States:
Standard Shipping: 6-13 business days
Premium Shipping: 5-8 business days
Free shipping on orders over $50.
Australia:
Standard Shipping: 6-14 business days
United Kingdom:
Standard Shipping: 7-10 calendar days
Premium Shipping: 5-7 business days
Other Countries:
Shipping costs will be calculated at the checkout page.
If the issue is caused by our handling error, we will provide a free replacement or offer compensation of up to 100%, depending on the severity.
Please contact us for assistance within 30 days of receiving your item at info@kikicrystal.com.
We will respond with a satisfactory reply within 24 hours.
Our Story
Our brand aims to tackle the crystal market's issues with fakes and substandard products. We're dedicated to being a positive example, offering real, pure crystals. We carefully choose partners to ensure every crystal is authentic and natural. Avoiding synthetic crystal waste and its environmental impact. With strict quality control and transparent operations, we strive to eliminate the chance of customer deception. Our goal goes beyond transactions; we want each crystal exchange to spread love and happiness.