We have a30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
Be in the same condition as received (unworn, unused, with tags, and in original packaging).
Include thereceipt or proof of purchase.
Return Process
Initiate a Request: Contact us atinfo@kikicrystal.comto start your return.
Shipping Instructions: If your return is approved, we will provide a return shipping label and details on where to send your package.
Important: Items sent back without prior return approval willnot be accepted.
Return Shipping Costs:
Return shipping fees are the responsibility of the buyer, unless the return is due to a transit damage or our error (see exceptions below).
Damages, Issues, and Exceptions
Transit Damage or Errors
Free Transit Damage Replacement: If your product arrives withobvious impact damage or external injuriesdue to shipping, contact us immediately.We will provide a free replacement or full refund for the damaged item. For fragile items such as mineral specimens, we will first assess the damage percentage and attempt to provide a replacement. If a substitute cannot be found, we will offer a compensation plan based on the evaluated damage severity (e.g., partial or full refund).
Handling Errors: If we sent the wrong item, a defective product, or made a processing error,we will provide a new replacement product or negotiate compensationwith you.
Non-Returnable Items
The following items cannot be returned:
Custom products(e.g., special orders, personalized items).
Used or opened goods(e.g., candles, cosmetics).
Gift cards. If you have questions about a specific item, contact us at info@kikicrystal.com.
Exchanges
The fastest way to get a different item is to:
Return the original item (follow the return process above).
Once your return is accepted, make a separate purchase for the new item.
Refund Processing:
We will notify you via email once your return is received and inspected.
If approved, refunds will be issued to your original payment method.
Please allow7 business daysfor your bank or credit card company to process the refund.
Contact Us
For any questions about returns, refunds, or damage claims, email us at: info@kikicrystal.com We’re here to help resolve any issues promptly!
We Value Your Feedback!
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Absolutely loved all of my pieces, especially the bracelets which I’ve been wearing layered! They’re so pretty and sparkly when the light catches them! ❤️
I ended up with 19 bracelets total - all different. The packaging and presentation is perfect as I will be gifting quite a few of them to other people. There were of course, a few that I hoped I would receive and of course I was very happy to see those too. Thank you!
Love that I could build something myself, try coming new and make a bracelet. Mixing and matching was so fun! Pricing is fair and shipping was quick as well!
This was a fun bundle to receive. I love Halloween and I was able to add to my spooky decor with ghosts and pumpkin crystals. There was a super cute tray to hold my items and even a Halloween tote. Thank you.
I bought three and gave two to friends as gifts. They all arrived safely and intact, and we love them. They're surprisingly realistic and the small one is great size for a fidget or worry stone on your desk.
I have Loved stones since childhood,I grew up in upstate NY....We were very rural and had many beautiful and natural wonders to see.
I've collected crystals for many years, Thank you for the very nice customer service and responses from your team!
