We have a30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
Be in the same condition as received (unworn, unused, with tags, and in original packaging).
Include thereceipt or proof of purchase.
Return Process
Initiate a Request: Contact us atinfo@kikicrystal.comto start your return.
Shipping Instructions: If your return is approved, we will provide a return shipping label and details on where to send your package.
Important: Items sent back without prior return approval willnot be accepted.
Return Shipping Costs:
Return shipping fees are the responsibility of the buyer, unless the return is due to a transit damage or our error (see exceptions below).
Damages, Issues, and Exceptions
Transit Damage or Errors
Free Transit Damage Replacement: If your product arrives withobvious impact damage or external injuriesdue to shipping, contact us immediately.We will provide a free replacement or full refund for the damaged item. For fragile items such as mineral specimens, we will first assess the damage percentage and attempt to provide a replacement. If a substitute cannot be found, we will offer a compensation plan based on the evaluated damage severity (e.g., partial or full refund).
Handling Errors: If we sent the wrong item, a defective product, or made a processing error,we will provide a new replacement product or negotiate compensationwith you.
Non-Returnable Items
The following items cannot be returned:
Custom products(e.g., special orders, personalized items).
Used or opened goods(e.g., candles, cosmetics).
Gift cards. If you have questions about a specific item, contact us at info@kikicrystal.com.
Exchanges
The fastest way to get a different item is to:
Return the original item (follow the return process above).
Once your return is accepted, make a separate purchase for the new item.
Refund Processing:
We will notify you via email once your return is received and inspected.
If approved, refunds will be issued to your original payment method.
Please allow7 business daysfor your bank or credit card company to process the refund.
Contact Us
For any questions about returns, refunds, or damage claims, email us at: info@kikicrystal.com We’re here to help resolve any issues promptly!
We Value Your Feedback!
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Customer Reviews
Overall rating: 4.9 / 5 from 13394 reviews.
Sage removes negative energy and spirits and with the help of the tiger eye is emits protective energy. Love the combination a d smells good when burned.
I was totally impressed on how quickly my order was processed and shipped. I was informed on every step along the way. When I received my package everything was packaged so well and with no damaged. Loved every piece. The cards that were included with each type of crystal and tons of information we a definite added bonus. What an incredible value!!! I will definitely order again!
This was awesome! Delivery was quick and they even included a happy birthday for my mother who I was purchasing this for. I will definitely be ordering again!
I'm excited that my Ravens arrived today. They are exactly like my 1st pair of Ravens. I am very happy I have a mini flock of Ravens ❣️They are the perfect size for my Altar❣️
The video doesn't do it justice either.
The purple flash is amazing on this lab. Plus the orange streak? I have a lot of blue/green flashes but the purple/orange combo is A++.
I appreciate that they put the image on the surface with the most flash, that's true dedication.
I'm seriously in love.
The photo doesn't do it justice. The line work is stunning and the flash on the labradorite is amazing.
It's a beautiful memorial to my soul dog.
The process of uploading a picture, choosing a template and adding the text was very user friendly.
I will be buying more.
10/10 would recommend.
I love this point so much. Gorgeous colour and transparency. It fits perfectly with the rest of my collection. Thank you Kiki, I’ve already placed another order and can’t wait to see the beautiful pieces you send.
The purchase was for my birthday and it was so special! The video was wonderful. The items were packaged for travel with perfection, no damage at all! Such high quality items and fast shipping too. I will always be a fan and patron!
Loved all the pieces. Great selection. Saving up for a second round. It was so much fun watching the video and then again opening the parcel to see the real items looked just as good in real life as they did on the video.
Feels so personalised! I only left a couple of requests but you absolutely nailed every single one- I love them ALL!
Feels so specially chosen and they’re all beautiful, can’t wait to do another scoop ASAP.
Love how thoughtfully everything is chosen to work together and how carefully it’s all packaged. Thank you!
Every piece in the mystery box is amazing! The huge slab of tourmaline in quartz is so beautiful and something I've wanted in my collection. The volcanic agate sphere is so pretty in person, the picture doesn't do it justice.
I can't wait to place another mystery box order! 💜
Such a great company! They take such care with packing and shipping on top of the beautiful crystals and ID cards. I would buy this mystery collection again!
