At present, we accept payments exclusively through PayPal. However, we are actively working on integrating additional payment methods, including various credit and debit cards. These options will be available soon. Thank you for your patience and understanding.
2. How long does the shipping process take?
We're excited to let you know that your order will be shipped within 5 business days. Additionally, we anticipate the transit time for your package to be approximately 13 to 18 days. Thank you for your trust in our services.
3. Can I return or exchange an item?
We offer a 30-day return policy for items that are unused and in their original condition. If you are not satisfied with your purchase, please contact us at info@kikicrystal.com to start the return process. Unfortunately, we cannot offer exchanges at this time.
4. How can I track my order?
You can track your order on this website: https://t.17track.net/. Once your order has been shipped, you will receive a tracking number via email which you can use on the site to monitor your order's journey to you.
5. How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns you may have. You can reach us via email at info@kikicrystal.com, or by phone at +86 13940440887. Our operating hours are Monday-Friday, 9am-5pm.
6.Why does my product look slightly different from the pictures on your website?
Crystal Variation: While we do our best to accurately represent our crystals in images, please keep in mind that each crystal is unique, and there may be some variation in color, shape, and size. This is a natural occurrence with any gemstone product and is not considered a flaw. We believe that this adds to the beauty and uniqueness of our crystals, making each piece a one-of-a-kind work of nature's art.
7.What are your shipping rules?
We provide free shipping on all orders over $50 to ensure that our customers don't have to worry about extra fees when purchasing items.
We Value Your Feedback!
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Customer Reviews
Overall rating: 4.9 / 5 from 12603 reviews.
The golden healer point is magnificent & beautiful perfection. I love the blue quartzite sphere fits perfectly on my table & looks like an ocean. 🌊
Receiving these crystals was like the best Christmas ever! I can tell they were thoughtfully chosen, and they were wrapped and packed with the utmost care. I really couldn’t choose a favourite, however I had seen the cat in someone else’s video and thought how beautiful it was, so I was very happy to see that I also got the cat, too! And thank you for my rainbow obsidian gift, too
Product is beautiful. The only problem I have with the company is the delivery service. You really need to stay on top of things and communicate with Kiki Crystal and the delivery service to make sure your product gets delivered. Kiki Crystal is very good at responding and trying to resolve the situation.
This was such a fun purchase! I have already made 3 bracelets! This kit came with all kinds of goodies to get me started in making some really nice pieces. A lot of thought went into creating this unique game! I highly recommend!
