At present, we accept payments exclusively through PayPal. However, we are actively working on integrating additional payment methods, including various credit and debit cards. These options will be available soon. Thank you for your patience and understanding.
2. How long does the shipping process take?
We're excited to let you know that your order will be shipped within 5 business days. Additionally, we anticipate the transit time for your package to be approximately 13 to 18 days. Thank you for your trust in our services.
3. Can I return or exchange an item?
We offer a 30-day return policy for items that are unused and in their original condition. If you are not satisfied with your purchase, please contact us at info@kikicrystal.com to start the return process. Unfortunately, we cannot offer exchanges at this time.
4. How can I track my order?
You can track your order on this website: https://t.17track.net/. Once your order has been shipped, you will receive a tracking number via email which you can use on the site to monitor your order's journey to you.
5. How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns you may have. You can reach us via email at info@kikicrystal.com, or by phone at +86 13940440887. Our operating hours are Monday-Friday, 9am-5pm.
6.Why does my product look slightly different from the pictures on your website?
Crystal Variation: While we do our best to accurately represent our crystals in images, please keep in mind that each crystal is unique, and there may be some variation in color, shape, and size. This is a natural occurrence with any gemstone product and is not considered a flaw. We believe that this adds to the beauty and uniqueness of our crystals, making each piece a one-of-a-kind work of nature's art.
7.What are your shipping rules?
We provide free shipping on all orders over $50 to ensure that our customers don't have to worry about extra fees when purchasing items.
We Value Your Feedback!
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Absolutely loved all of my pieces, especially the bracelets which I’ve been wearing layered! They’re so pretty and sparkly when the light catches them! ❤️
I ended up with 19 bracelets total - all different. The packaging and presentation is perfect as I will be gifting quite a few of them to other people. There were of course, a few that I hoped I would receive and of course I was very happy to see those too. Thank you!
Love that I could build something myself, try coming new and make a bracelet. Mixing and matching was so fun! Pricing is fair and shipping was quick as well!
This was a fun bundle to receive. I love Halloween and I was able to add to my spooky decor with ghosts and pumpkin crystals. There was a super cute tray to hold my items and even a Halloween tote. Thank you.
I bought three and gave two to friends as gifts. They all arrived safely and intact, and we love them. They're surprisingly realistic and the small one is great size for a fidget or worry stone on your desk.
I have Loved stones since childhood,I grew up in upstate NY....We were very rural and had many beautiful and natural wonders to see.
I've collected crystals for many years, Thank you for the very nice customer service and responses from your team!
