At present, we accept payments exclusively through PayPal. However, we are actively working on integrating additional payment methods, including various credit and debit cards. These options will be available soon. Thank you for your patience and understanding.
2. How long does the shipping process take?
We're excited to let you know that your order will be shipped within 5 business days. Additionally, we anticipate the transit time for your package to be approximately 13 to 18 days. Thank you for your trust in our services.
3. Can I return or exchange an item?
We offer a 30-day return policy for items that are unused and in their original condition. If you are not satisfied with your purchase, please contact us at info@kikicrystal.com to start the return process. Unfortunately, we cannot offer exchanges at this time.
4. How can I track my order?
You can track your order on this website: https://t.17track.net/. Once your order has been shipped, you will receive a tracking number via email which you can use on the site to monitor your order's journey to you.
5. How can I contact customer service?
Our customer service team is available to assist you with any questions or concerns you may have. You can reach us via email at info@kikicrystal.com, or by phone at +86 13940440887. Our operating hours are Monday-Friday, 9am-5pm.
6.Why does my product look slightly different from the pictures on your website?
Crystal Variation: While we do our best to accurately represent our crystals in images, please keep in mind that each crystal is unique, and there may be some variation in color, shape, and size. This is a natural occurrence with any gemstone product and is not considered a flaw. We believe that this adds to the beauty and uniqueness of our crystals, making each piece a one-of-a-kind work of nature's art.
7.What are your shipping rules?
We provide free shipping on all orders over $50 to ensure that our customers don't have to worry about extra fees when purchasing items.
We Value Your Feedback!
At KIKI CRYSTAL, we believe in transparency, honesty, and continuous improvement. That's why we've created this dedicated page to showcase any and all feedback from our valued customers. Whether you have praise, suggestions, or concerns, we encourage you to share your thoughts with us at any time.
Your insights help us grow and provide the best possible experience for everyone. Thank you for being a part of our journey and helping us stay true to our commitment to openness and sincerity.
Such a great company! They take such care with packing and shipping on top of the beautiful crystals and ID cards. I would buy this mystery collection again!
A beautiful set. When it arrived it included a gorgeous serpentine instead of the prehnite. I messaged them and they immediately sent out a prehnite as well. I love every piece so much and it was the best customer service.
Love my mini moon. Was hoping for a lighter one as mine doesn’t have lot of light pink but it is still gorgeous and so smooth. The perfect size for a pocket stone to fiddle with
Bought a bag of random chips and sort them when I feel overwhelmed or anxious as a way to occupy my mind. Put them all back together when I'm feeling better. The perfect combination of puzzle and crystals.
I love how beautiful everything is, I especially enjoy the flame, and free form pieces. I enjoy sharing these lovely treasures with others that I care about or even folks who look like they would enjoy a unique and special piece of our planet.
