Derzeit akzeptieren wir Zahlungen ausschließlich über PayPal. Wir arbeiten jedoch aktiv an der Integration weiterer Zahlungsmethoden, darunter verschiedene Kredit- und Debitkarten. Diese Optionen werden in Kürze verfügbar sein. Vielen Dank für Ihre Geduld und Ihr Verständnis.
2. Wie lange dauert der Versandprozess?
Wir freuen uns, Ihnen mitteilen zu können, dass Ihre Bestellung innerhalb von 5 Werktagen versandt wird. Darüber hinaus gehen wir davon aus, dass die Transportzeit für Ihr Paket etwa 13 bis 18 Tage beträgt. Vielen Dank für Ihr Vertrauen in unsere Dienste.
3. Kann ich einen Artikel zurückgeben oder umtauschen?
Wir bieten ein 30-tägiges Rückgaberecht für Artikel, die unbenutzt und in ihrem Originalzustand sind. Wenn Sie mit Ihrem Kauf nicht zufrieden sind, kontaktieren Sie uns bitte unter info@kikicrystal.com ,um den Rückgabeprozess zu starten. Leider können wir derzeit keinen Umtausch anbieten.
4. Wie kann ich meine Bestellung verfolgen?
Sie können Ihre Bestellung auf dieser Website verfolgen:https://t.17track.net/. Sobald Ihre Bestellung versandt wurde, erhalten Sie per E-Mail eine Sendungsverfolgungsnummer, mit der Sie auf der Website den Weg Ihrer Bestellung zu Ihnen verfolgen können.
5. Wie kann ich den Kundenservice kontaktieren?
Unser Kundenserviceteam steht Ihnen bei allen Fragen und Anliegen zur Verfügung. Sie erreichen uns per E-Mail unter info@kikicrystal.comoder telefonisch unter +86 13940440887. Unsere Geschäftszeiten sind Montag bis Freitag von 9:00 bis 17:00 Uhr.
6. Warum sieht mein Produkt etwas anders aus als auf den Bildern auf Ihrer Website?
Kristallvariation: Obwohl wir unser Bestes tun, um unsere Kristalle in Bildern genau darzustellen, bedenken Sie bitte, dass jeder Kristall einzigartig ist und es zu Abweichungen in Farbe, Form und Größe kommen kann. Dies ist ein natürliches Phänomen bei jedem Edelsteinprodukt und wird nicht als Fehler angesehen. Wir glauben, dass dies die Schönheit und Einzigartigkeit unserer Kristalle unterstreicht und jedes Stück zu einem einzigartigen Kunstwerk der Natur macht.
7.Was sind Ihre Versandregeln?
Damit unsere Kunden beim Kauf von Artikeln keine zusätzlichen Gebühren befürchten müssen, bieten wir für alle Bestellungen über 50 $ kostenlosen Versand an.
Ihr Feedback ist uns wichtig!
Bei KIKI CRYSTAL glauben wir an Transparenz, Ehrlichkeit und kontinuierliche Verbesserung. Deshalb haben wir diese spezielle Seite erstellt, auf der wir sämtliches Feedback unserer geschätzten Kunden präsentieren. Ob Lob, Vorschläge oder Bedenken – wir ermutigen Sie, uns jederzeit Ihre Gedanken mitzuteilen.
Ihre Erkenntnisse helfen uns, zu wachsen und allen das bestmögliche Erlebnis zu bieten. Vielen Dank, dass Sie Teil unserer Reise sind und uns helfen, unserem Engagement für Offenheit und Aufrichtigkeit treu zu bleiben.
Customer Reviews
Overall rating: 4.9 / 5 from 13003 reviews.
Still amazes me. Beautiful pieces,customer service is excellent. I still love the tiny flourite apples.
I got this for my husband for our anniversary. He absolutely loved all the crystals sent. There were a lot of them. They were packaged very carefully. My daughter also loved unwrapping them all. I will definitely be ordering again.
Omg Ganesh is even more stunning than in the photo...such a smooth transaction, superb delivery and a top quality crystal carving.
Thank you so much 🙏🙏
As always my order arrived in perfect condition. The crystals are beautiful and the bracelet is just what I expected. I have ordered numerous times from Kiki and have never been disappointed. They are the best!
This was so fun! My daughter and I stumbled across our video organically and it was SO cool to see the exact items picked out! Everything is beautiful and she is so happy. Will definitely be ordering again!!
I have held this crystal with me since I received it. Everything is so perfect in every way. I am very new to crystal and you are the only source I have purchased from. Everything about your business from the honesty, to quality of the stones seems 100 percent and I trust it very much. I can’t wait until my next order
The reading resonated deeply with me and I loved all the crystals Kiki picked. I got some of my favorites and some new crystals that I might not have chosen myself but was so thrilled to receive! This is my second order and discovering new fsvorites is one of the best parts. Excellent quality and variety. When Kiki says you will get a big crystal, you get a BIG crystal 😍
My Cousin Renee Beam introduced me to the kiki.com sight and showed me treasures she bought and I was impressed. So as of 9/19 I completed 3 crystal auctions and awaiting the first arrival soon. Renee and I are hopeless rockhounds and your products feed my need for precious stones and figurines. Thank You. Your staff is very kind and accommodating and that makes the buying experience a great pleasure.
WOW .. This is a BEAUTIFUL scoop!! Not what I expected at all from a Christmas scoop. I thought I was getting your basic scoop of small carvings and tumbles. Nope, I received big carvings!!!! The pieces are so nice and they have weight to them. Along with the carvings were the cutest little Christmas charms ~ I am going to make myself a charm bracelet with them. I received tumbles and a nice amount of chips. The chips will go into little wish jars.
This is my 3rd order from Kiki and won't be the last. Her crystals are amazingly beautiful and her customer service is top notch. ❤️
This was my first order, and it was perfect from beginning to end. The crystals were exactly what I needed, all were in great condition and expertly packed. The cards explaining each crystal were so helpful and important. Most importantly opening and unwrapping each crystal was so much fun. The moonphase bookmark was just perfect for my budding practice. The whole process from order to unboxing was easy, fast, and precise. This is my first of many, many orders to come.
I ordered 14 capsules and ended up with 42! Seventeen bracelets all unique and beautiful. Everything needed to make them came in the box! Thank you Kiki Crystal 🥰
Everything is just as stunning in person as in the videos. My preferences were taken into account perfectly, and I love every piece! Everything was packaged well and traveled safely to me.
The small crystal carvings are absolutely gorgeous. Such details, the different materials are precious. They are one of my 5 yr old granddaughter’s favorite things to play with.
My two packages arrived quickly and the packaging was impressive. Nothing was damaged due to the careful way everything was packaged. Your a very trustworthy seller. Everything I ordered was as promised. I would definitely order from you again in the future.
Thank you,
Pat
Brilliant company. Ordered beads and will be making bracelets soon. Also ordered rings and they are beautiful and perfect for me as they are adjustable
Ocean Jasper is one of my absolute favorites. I loved having the opportunity to pick the specific one I wanted. It's so smooth and the colors are incredible! Thank you, Kiki team!
Love all my pieces! Have placed my second order already and am in the process of adding things to my cart to place a third order. Highly recommend. Great customer service and they package everything beautifully and with so much care. Thank you! 🫶💖
I’m absolutely obsessed with this little specimen box! It’s so cute and all the pieces are so beautiful. The video does not do it justice. It’s adorable. My son loves it too so I’m going to order another for myself and one for him as a Christmas present. Such a unique and fun little gift! I also ordered the scoop for the crystals. Love all my pieces! So excited to get my second order. Then I’ll be placing my 3rd order! Customer service is also very fast to reply and so sweet. Highly recommend them!
